Casino / Live
Before you open an account on fx111, these terms set out what we expect and what you can expect from us. Access to our platform, including live tables, slot rooms and the sportsbook, depends on your local law and eligible regions — read this page fully before proceeding.
These terms form the agreement between you and fx111 the moment you complete account registration. They cover every part of the platform you interact with — the game lobby, your account wallet, payment transactions via Nagad or Rocket, and any communication you send or receive through our support channels. By continuing past the registration screen, you confirm you have read and accepted these terms in full. Your account is personal. You may not share login credentials, allow another person to operate your account, or create multiple accounts for the same identity. Where fx111 identifies a breach of this rule, we may suspend or close the account without prior notice. Access to fx111 depends on whether online gaming is permitted under the laws of your location. We do not represent that use of this platform is lawful in every region. It is your responsibility to check local law before registering. Deposits made through Nagad, Rocket or other configured wallet routes are recorded in your transaction history, and any dispute about a transaction should be raised through the support route listed on this page. We may update these terms; the version published here is the version in force.
These terms do not cover everything equally. Some parts of your fx111 experience fall fully within this agreement; others depend on third-party rules we cannot override. Knowing the boundary helps you raise the right query with the right party.
Creating, verifying and operating your fx111 account falls entirely within this agreement. Rules about credentials, identity checks and account suspension are all governed here. If your access is restricted, contact our support route first.
Deposits and withdrawals processed through Nagad, Rocket or other configured wallet routes are subject to these terms. Transaction records visible in your account history are the reference point for any amount query or correction request.
Game content sourced from studios available in the lobby — including slot rooms and live table feeds — is delivered under licences held by those studios. We publish what is available in the lobby; studio-level rules sit with the provider, not with fx111 directly.
Payment processors, mobile wallet operators such as Nagad and Rocket, and any external link you follow from our pages operate under their own terms. fx111 is not responsible for the policies of those third parties once you leave or transact outside our platform.
You have clear, practical options when it comes to how your information is held and used. Your transaction history — covering every Nagad transfer, Rocket deposit and withdrawal logged against your account — is visible in the signed-in account area. Check that section first before raising a dispute; the reference numbers shown there are what our support team uses to investigate. If your account details are incorrect — for example a mistyped phone number tied to a Nagad or Rocket wallet — you can request a correction through our published support channel. We will ask you to verify your identity before making any change to sensitive fields. Questions about how long we hold your data, or what happens to your account history if you close the account, should be directed to our support contact route. We respond to account-related queries through the channels listed on this page; we do not accept term or account requests sent through social media or unverified email addresses.
Open the transaction history section of your signed-in account to see every deposit, withdrawal and wallet transfer logged against your profile. Reference IDs are shown against each entry.
Raise a correction request through our support route. Identity verification is required before we update any contact or wallet-linked field on your account.
If any clause in this agreement is unclear, contact us through the published support channel. We will provide a plain-language explanation; we do not offer legal advice.
You may request that we close your account by contacting support directly. Pending transactions are settled before closure; any balance in your wallet must be withdrawn first.
If a clause in these terms raises a question about your account, use the contact routes below. We handle terms-related queries through the same channels as general account support. Have your account reference and any relevant transaction ID ready before you write — it speeds up the review significantly.
Open the chat widget from any page on the site while signed in. Describe your terms or account query and quote any transaction reference number shown in your account history.
Send your query to the support email address shown in the contact section of your account dashboard. Include your registered wallet number — Nagad or Rocket — for faster matching.
The help centre linked from your account settings page carries answers to common terms questions, account closure steps and wallet-correction instructions. Check there before raising a new ticket.
We hold information to operate the platform and process transactions. Here is how we handle the areas these terms cover most often.
Account and transaction records are kept for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold by contacting our support route.
We use cookies to keep your session active and to remember preferences such as language and last-used payment route. You can manage cookie settings through your browser at any time; disabling cookies may affect how the lobby and account pages load.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact us immediately through live chat or the support email shown in your account dashboard. We will act on verified reports without delay.
When we update these terms, the revised version is published here with the effective date noted at the top of the page. Continued use of the account after a change is posted constitutes acceptance. Check this page periodically if you want to stay current.
These are the questions we receive most often about how these terms work, what they cover, and what to do when something is unclear.
Yes. Every transaction you make through Nagad, Rocket or any other configured wallet route is governed by these terms. The record of each transaction — including reference IDs and amounts — is visible in your signed-in account history and is the basis for any query you raise.
We publish updates to this page whenever the terms change, with the effective date shown at the top. We do not guarantee advance notice for every minor update. Continuing to use your account after a change is posted means you accept the revised terms. Check this page regularly.
Access to fx111 depends on local law and eligible regions. If your location is outside the regions where we operate, your account may be restricted or closed. We are not able to confirm eligibility for every location — check your local law before registering or transacting.
Contact our support team through live chat or the support email in your account dashboard. Provide your account reference and the wallet number — Nagad or Rocket — that needs to be corrected. Identity verification is required before we update any payment-linked field.
No. These terms permit one account per person. If our system identifies duplicate accounts linked to the same identity, both may be suspended and any pending balance held pending review. If you believe an error has been made, contact support with your account reference.
The version published on this page is always the current one. The effective date is shown at the top of the page. If you saved or printed an earlier version, discard it — only the live version at this URL governs your account and transactions.