Casino / Live
These terms set out what fx111 expects from you and what you can expect from us — covering account access, transaction records, data handling and how to raise a question. Access to fx111 depends on your local law and the eligible regions we serve.
fx111 operates as a digital platform offering casino games, live dealer tables and sports categories to accounts in eligible regions. Whether access is lawful in your location depends entirely on the laws applicable in your jurisdiction — we do not make that determination for you, and nothing on this site constitutes legal advice. By creating and using an account, you confirm that you have satisfied yourself that doing so is permitted where you are. Our policy documents govern the relationship between you and fx111 across every feature of the platform: game access, wallet activity, account records and any communications we send. Where a transaction touches a local payment route — such as a Nagad transfer or a Rocket payment — the transaction record and any applicable limits are those shown in your account wallet at the time of the transaction, not any figure stated elsewhere on the site. We update our policy documents when the platform changes, and we note the revision date at the foot of each document. You are responsible for reviewing the current version; continuing to use the account after a revision means you accept the updated terms. Questions about any clause can be directed to our support team through the channels listed on this page.
Our policy documents are precise about what they govern. Understanding the boundary between what we control and what falls outside our responsibility helps you know where to direct a question and what protections apply.
Our terms cover the creation, verification, suspension and closure of your fx111 account. Steps shown in your account settings are the authoritative source for verification requirements; the policy document does not override what the account interface shows you.
Policy applies to deposits and withdrawals processed through your fx111 wallet, including activity via Nagad, Rocket and bKash routes. The limits, processing steps and confirmation flows shown in your wallet at transaction time govern that specific transaction.
Game availability, studio catalogues and published odds or game-feature descriptions fall under our content policy. We can only confirm what is shown in the active lobby at the time you access it; historical availability is not covered.
Payment network rules set by Nagad, Rocket or bKash, and any terms imposed by game studios, sit outside fx111 policy. We do not administer those terms and cannot resolve disputes that arise solely within a third-party network.
fx111 policy gives you concrete actions — not just passive protections. Your account history page shows a complete record of transactions, including Nagad and Rocket wallet activity, game rounds and any adjustments made by our team. You can review that record at any time by signing in and navigating to the transaction history section. If any account detail — name, contact address or linked wallet — needs correcting, the account settings page carries the relevant fields; fill in the correct information and save. Changes to sensitive details may trigger a verification step, which the interface will describe at that point. If a record looks wrong or a policy clause is unclear, our support team can receive your query through the live chat or email route published on this page. You do not need to wait for a dispute to reach a threshold before contacting us — a straightforward question about a clause or a wallet entry is enough reason to get in touch. We aim to respond through the channel you used.
Sign in and open the transaction history section to see a full log of wallet activity, game rounds and account adjustments. Nagad and Rocket transactions each carry a reference you can quote when contacting support.
Account settings let you update contact information and linked wallet details. A verification step may appear for sensitive changes — follow the instructions shown in your account at that point.
Any clause that is unclear to you can be sent to our support team. Quote the document name and clause reference if you can; it helps us route your question to the right person faster.
If you need us to act on your account — close it, correct a record or acknowledge a data request — contact support via the channels on this page. We will confirm receipt and follow the steps our policy sets out.
Policy questions — whether about account access, data handling or transaction records — can be directed through the channels below. Use the channel that matches how you want a record of the conversation kept.
Open the chat icon from any page while signed in to reach the support team directly. This is the fastest route for questions about a specific transaction or account entry. Keep your wallet reference number ready.
Send a written query to the support email address published in the site footer. Email is suitable for formal policy questions, data requests and any matter where you need a written record of the exchange.
The help centre contains published answers to common policy questions, including how account verification works and what the wallet transaction record shows. Check there first for answers that do not need a personal response.
Understanding how fx111 handles data and account security is part of knowing your position under this policy. The points below cover the areas we get asked about most.
We collect only the account and transaction data needed to operate your wallet, verify identity as required and process transactions through routes like Nagad and Rocket. We do not sell account data to third parties. Your data is used only for the purposes described in the privacy document.
fx111 uses cookies to keep your session active, remember your language preference and understand how pages are used. The cookie notice shown on your first visit outlines your options. You can adjust browser cookie settings at any time, though some site functions depend on session cookies being active.
Password and wallet security steps are described in the account settings page, not invented here. If you believe your account has been accessed without your knowledge, contact support immediately through live chat and follow the steps shown in your account security section.
Transaction records are retained for the period required by the policy document, which states the duration on its current revision. To request a copy of the data we hold about you, or to ask us to correct it, contact support by email with your account reference and the nature of the request.
These are the policy questions our support team sees most often. If your question is not here, email support with your account reference and the policy document you are asking about.
Access to fx111 depends on your local law and whether Bangladesh falls within the eligible regions we serve at the time you access the platform. We recommend you satisfy yourself that access is lawful in your location before creating or using an account. We do not provide legal advice.
The current terms are published in the legal section of the site footer. Each document carries a revision date at the foot of the page. If a document has been updated since your last visit, the new revision date will differ from the one you saw previously. Continuing to use the account constitutes acceptance.
Sign in to your account and open the transaction history section. Each wallet transaction — including Nagad transfers and Rocket payments — carries a reference number, date and status. If an entry looks incorrect, quote the reference number when you contact support so the team can locate it quickly.
Yes. Email support with your account reference and a description of the data you want corrected or the request you are making. Our team will follow the steps set out in the privacy document, which states the timeframe and process. Deletion requests may affect your ability to access certain account functions.
Dormant account handling is described in the terms document. We retain transaction records for the period stated in that document. If you want to close your account proactively, contact support through live chat or email and request closure; the team will confirm the steps and what happens to any wallet balance.
Direct policy disputes to the email support channel published in the footer, quoting the document name and the clause in question. Live chat can handle straightforward queries, but a written email creates a record that both sides can reference if the matter needs further review.