Casino / Live
fx111 collects only the account and transaction data needed to run your wallet, verify your identity and keep your session secure. How we collect, store and share that data is set out plainly in this policy — read it to understand exactly what we hold and what choices you have.
This policy applies to every interaction you have with fx111 — creating an account, browsing the lobby, depositing through Nagad or Rocket, and reaching our support team. When you complete a deposit or withdrawal using a local mobile wallet like Nagad or Rocket, transaction reference data passes through that payment channel. We record enough of that data to match your wallet to your account, confirm the transfer and resolve any dispute you raise. We do not store your full mobile wallet PIN or credential. Session data — pages visited, device type, browser — is collected automatically when you open the site and is used only to maintain your session and improve how the lobby loads on your device. We may share limited data with identity verification services where required by the jurisdiction applicable to your account. We do not sell or rent your personal data to marketing companies. Retention periods depend on the applicable rules for your region; we keep account records for as long as your account is active and for a further period required under applicable rules. Access to and availability of this service depends on your local law and eligible regions.
Not every service you interact with falls under this policy. fx111 sets clear boundaries so you know which protections we own and which belong to a third-party channel you connect to. Account access and game-session data are fully within scope. Payment processor terms — including the individual privacy notices of Nagad and Rocket — operate separately and are governed by those providers directly. Check their published terms for detail on how your wallet data is handled on their side.
Login events, session tokens and account profile fields are all within scope. We control and are responsible for this data from the moment you sign in to the moment you log out.
Deposit and withdrawal reference IDs tied to your fx111 account are within scope. The underlying wallet data held by Nagad or Rocket falls under each provider's own privacy terms.
Game-session metadata — rounds played, stake selections, lobby navigation — is collected within scope and used only for account integrity and session continuity, not for external profiling.
Links to external sites, payment processors and identity verification providers operate outside this policy. We are not responsible for how those services collect or use your data once you leave our platform.
You have concrete options for managing the data we hold. From your signed-in account area you can review the profile information we hold on file — name, contact details and wallet references linked to Nagad or Rocket deposits. If something is incorrect, you can raise a correction request directly through our support channel and we will update the record within a reasonable period. You can also ask us what data categories we hold, request that outdated records be removed once your account is closed, and ask us to explain how your data was used in a specific transaction. These rights depend on the applicable rules for your region, and eligibility may vary. Use the contact routes in the Support section of this page to put any of these requests in writing so we have a clear record to act on. We respond to all written data requests through the same support queue we use for account queries.
Open your account profile page to see the contact details and wallet references we hold. If a field looks wrong, note it before contacting support.
Submit a correction request via live chat or email with the specific field you want changed. We will confirm the update once the change is applied.
If you want to know what data categories we hold or how a transaction record was used, put the question in writing through our support channel for a tracked response.
All data-related requests go through the same support queue as account queries. Writing to us gives you a reference number and a clear record of the request date.
Three routes are published on the site for policy and account queries. Use the one that suits how quickly you need a response. For straightforward corrections to profile data, live chat is the fastest path. For formal data requests or disputes, email gives you a written record we can track from our side. All three routes connect to the same support team that handles account and payment queries.
Open the chat widget from any page while signed in. Describe your data query clearly — our team handles policy questions through the same queue as account support.
Send your data request or correction notice to our published support email address. Email gives you a written record and a reference you can follow up on.
The Help section inside your signed-in account lists the current published contact routes and explains the steps for common requests like record reviews and correction submissions.
We apply consistent data-handling practices across account creation, wallet transactions and game sessions. Cookies are used to maintain your login session, remember language preferences and load the lobby correctly on your device — not to track you across other websites. Account security measures include session tokens that expire after inactivity and verification steps when unusual login behaviour is detected. We do not hold payment credentials like Nagad or Rocket PINs; only the transaction reference IDs needed to match a transfer to your account are stored. Retention schedules are set by the applicable rules for your region; you can ask us how long a specific data category is kept by contacting support in writing.
Session cookies keep you logged in and load the lobby on your device. We do not use third-party advertising cookies to track your activity outside fx111.
Session tokens expire after periods of inactivity. Unusual login patterns trigger a verification step before access is restored to your account wallet.
We keep account and transaction records for as long as your account is active and for the additional period required under applicable regional rules. Ask support for specifics on your account category.
All data requests — reviews, corrections, deletion requests — go to our support team via the routes listed on this page. Written requests receive a reference number for tracking.
If your question is not answered here, reach our support team via live chat or email using the routes on this page. These answers cover the most frequent queries we receive about data rights, cookies, wallet records and account corrections.
We collect the contact details and identity information you enter during registration, plus the wallet references linked to your Nagad or Rocket deposits. Session and device data is collected automatically to keep your account secure and the lobby running on your device.
We share limited data with identity verification services where applicable regional rules require it. We do not sell or rent your personal data. Payment processors like Nagad and Rocket handle their own data under their separate privacy terms.
Open your account profile to identify the incorrect field, then contact support via live chat or email with the specific correction you need. We will update the record and confirm the change once applied.
You can request deletion of data categories that are no longer required once your account is closed. Eligibility depends on applicable rules for your region. Put the request in writing through our support channel so we have a tracked record to act on.
We use session cookies to keep you logged in and load the lobby correctly on your device. We do not use advertising cookies to track you across other sites. Browser settings on your device allow you to manage or block cookies, though this may affect how the lobby loads.
Transaction records tied to your Nagad or Rocket deposits are kept for as long as your account is active and for the additional period required under applicable regional rules. Contact support in writing to ask about the retention schedule for a specific data category.